Roles of Seller App & Buyer App on ONDC Network
This blog explains the role of different network participants and seamless interaction between them to facilitate end-to-end e-commerce transactions
Roles of Seller & Buyer App on ONDC Network
Buyer Network Participant:
- Shopping App or Web Interface: Provides buyers with a shopping UI, through which buyer can search, select, buy, return or contact customer service. It’s be like normal ecommerce webportal or an app.
- Order Placement: Allows buyers to place and confirm orders for desired products or services from specific sellers.
- Payment Processing: Manage the payments and provide an interface for the payment
- Customer Support: Handles order-related complaints and issues,
Seller Network Participant:
- Seller Onboarding: Responsible for onboarding sellers onto the ONDC Network
- Inventory Management: Manage the inventory of products
- Order Management: Provides sellers with a dashboard to manage orders, including tracking order status, handling buyer cancellations,
- Customer Issue Resolution: Coordinates with sellers or Logistics Seller NPs to resolve customer issues related to delivery or product quality.
Logistics Seller NP:
- Order Fulfillment: This plays a critical role in delivering orders to buyers. Sellers on the ONDC Network have two options for logistics:some text
- On-Network Logistics: Sellers can choose from a list of registered Logistics Seller NPs on the ONDC Network, each offering tailored logistics solutions to meet their needs.
- Off-Network Logistics: Alternatively, sellers can opt for "Off-Network Logistics," where they use their delivery fleet or engage a third-party logistics provider (3PL) not listed on the ONDC Network.
3. Key Differences in Operational Functions
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Related post
Getting Started as a Seller on ONDC: Registration Options
For a business to register as a seller on the Open Network for Digital Commerce (ONDC), you have two primary options to consider.
Why Sell Online Through the ONDC Network?
As the Open Network for Digital Commerce (ONDC) matures, its reach and adaptation are increasing month by month.
Understand ONDC in detail
ONDC (Open Network for Digital Commerce) is an Indian government initiative to create a fair, open network for e-commerce.
The Evolution of Digital Commerce with ONDC
Introduction to Digital Commerce and its transformative impact on the landscape of e-commerce in India
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